1. Introduction

At T-Win Textile (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or contact us for business purposes.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide Voluntarily

When you contact us, request a catalog, submit an inquiry, or communicate with us via forms, email, WhatsApp, or other channels, we may collect:

• Name

• Company name

• Email address

• Phone number

• Country or region

• Business-related information (such as product requirements, order inquiries)

We do not collect sensitive personal information such as personal identification numbers, financial passwords, or private consumer data.

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Referring website

This information is used only for website analytics, security, and performance improvement.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to inquiries and provide quotations or catalogs

• To communicate about products, orders, or cooperation

• To improve our website and services

• To comply with legal or regulatory requirements

• To prevent fraud, abuse, or security risks

We do not sell, rent, or trade your personal information to third parties.

4. Data Sharing and Disclosure

We may share limited information only in the following situations:

• With internal teams (sales, logistics, customer service) for business follow-up

• With trusted service providers (such as website hosting or email services) solely to support website operations

• When required by law or government authorities

All third parties are required to keep your information confidential.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect your information against:

• Unauthorized access

• Loss or misuse

• Disclosure or alteration

However, no online transmission or storage system can be guaranteed to be 100% secure.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve user experience

• Analyze website traffic

• Understand visitor behavior

You may disable cookies through your browser settings. Disabling cookies may affect certain website functions.

7. International Data Transfers

As a company based in China serving international clients, your information may be stored or processed in China or other countries where our service providers operate.
We ensure that such transfers comply with applicable data protection laws.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Request correction or deletion of your information

• Withdraw consent for data processing

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

T-Win Textile
📧 Email: sales601@twinlace.com
📲 WhatsApp / WeChat: +86 18922450256